Better Business Bureau serving Central Ontario - Kitchener, Ontario

Rami

merci,
grâce à vous j'ai eu mes buds live de la part de Samsung

P. M.

Filled a complaint with the BBB in Mid Oct. No resolution from the company we've complained about although the company provided with case numbers, etc. that has been aware of the credit issues for more than 7 months. BBB is a covert to protect these type of companies that obfuscate and you have to chase. The said company in BBB have more than 300 complaints this year so far and their rating on review of 1.2 our of 5. Although BBB give the questionable company an A+. In the end Better Business Bureau is a delayed tactic to give the consumer a false sense of security with disinformation to protect the said company

Kerrie Atkins

Don’t waste your time. I filed a complaint against Orbit International Moving Logistics. Heather W was the complaint administrator. I provided numerous photos which clearly illustrated the damage and the completely inadequate manner in which the packers packed an original painting. They shoved it in a flattened box without any protection whatsoever. In its response, the company went off in a completely unprofessional and unproductive manner, flagrantly lying that the painting was in a picture box. I retained the basic flattened box which still had tons of paint scrapes left in it. It was irrefutable. I went back and forth responding to utter bullying, unprofessional nonsense from the company and in the end received this:

“We understand you are NOT satisfied with the business's response, and have noted your dissatisfaction in our files. While we were unable to reach your desired resolution, the business has provided your Better Business Bureau (BBB) with its position. This matter is now closed in BBB files, and will appear in the company's BBB Business Profile as: "Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied."

Somehow my complaint and all the details are missing from this business’s page and it retains an A+ rating. BBB what is the price for burying complaints?

Waste of time.

Tony Gratis

READ THE REVIEWS - The BBB's conduct in this matter has been nothing short of disgraceful, blatantly favoring businesses that blatantly violate consumer rights. Specifically, the BBB has gone out of its way to defend a deceitful company that is clearly in breach of its own Terms of Service and policy agreements. Instead of holding the business accountable, the BBB has allowed it to continue misrepresenting purchases and has ignored serious red flags, such as the use of a falsified legal business address. This raises serious doubts about the BBB's integrity and its supposed commitment to consumer protection.

If your complaint is assigned to Michelle at the Better Business Bureau, you should seriously reconsider your options. My experience with her was beyond disappointing—Michelle failed to facilitate any sort of fair resolution. Instead, she blatantly sided with the business, despite the glaring violations of consumer protection laws that were completely ignored.

Adding to the frustration, key concerns I raised were completely dismissed. It’s clear to me now that the BBB is more interested in shielding businesses, even those with dubious practices, than actually helping consumers.

If you're looking for someone who will genuinely fight for a fair resolution, do yourself a favor and request a different case manager—or better yet, avoid the BBB altogether. Trusting them to mediate this dispute was a complete waste of time, as Michelle provided no meaningful support or mediation and closed the case in favor of the business without addressing the legitimate issues raised. Angela, as Michelle's superior, was no better, simply rubber-stamping Michelle's biased actions and further proving the BBB's lack of commitment to fairness.

A class-action lawsuit against the BBB for negligence sounds about right - I have much evidence in my case to prove BBBs negligence and deceitful actions.

Matt Wilder

Basically an industry association masquerading as a public interest non-profit. Not a fresh take, by any means, but worth repeating until the BBB is shut down.

Based on what I’ve seen, consumers are more likely to be burned by a business with BBB accreditation than a business without it, because shady businesses have incentive to seek accreditation to shield themselves with manufactured legitimacy.

For its part, BBB has a tendency to decline to process valid complaints and negative reviews. Indeed, negative reviews that were once posted are no longer available.

Hannah Reed

I have called the central Ontario BBB 5 times this week to get some assistance with getting a message that was sent to me. 4 times I have been sent to an answering machine and left a message to ask that someone help me out to get a message from BBB. The fifth time I called I was told, in a very rude way, that “this is a nonprofit and they are short staffed so I could either wait or get a lawyer “ by a reception worker. Then she hung up on me Why is it my fault that there is no staff? Why am I treated rudely because I’m trying to stay on top of my claim? This reminds me of the business I made the complaint about. Who takes care of complaints regarding treatment by the BBB? Why not simply tell people that there will be a week long wait before anyone gets ahold of you. Then they don’t have to deal with people calling several times?

cher young

BBB staff name Teresa, nasty as hell! I wrote a review and she of courst didnt approve my review on a business! She calls me "name" on the return email! I wonder if she was lrelated to the business that i wrote a complaint on or she just one of the corrupted bbb staff!

Wayne Kerr

I just called and asked "what can the bbb do?" - the lady asked me to repeat myself: I said again "what can the bbb do?" - She responds by calling me angry and telling me to "call back when you feel better". Sorry Ms, but I think you woke up on the wrong side of the bed today