Nuffield Health The Oxfordshire Health & Racquets Club - Oxford

Steve McBain

As a visitor, I like the location, facilities and Cafe Bar area in this busy health club. The excersise equipment is extensive with Spa and beauty treatments including massage and an outdoor swimming pool. I would have given 5 stars if there was a Jacuzzi.

aaron axford

The staff are great, really good classes and personal trainers, but the management are absolutely awful.
I have just received my second notice in less than a year that my membership is going up. Their policy is, if you cancel at the start of the month, you only need to pay until the end of that month. Of course it is no coincidence that they send out the email about pay increase on the second so even if you cancel straight away, you have almost 2 months to pay for to leave.
I will be paying over 15% more next month than I was this time last year.
So a word of warning for anyone considering joining, they can increase the price whenever they feel like and there isn't anything you can do. The gym is worse than when I joined, the hot tub has been covered up and hidden, and towels were never bought back after covid.
I will say that Matt is brilliant, I enjoyed doing personal training with him, so I would recommend him if you are sadly already stuck with the gym, but may be best to look elsewhere if you aren't

K K

Facilities have been removed from the club over the last few years without suitable replacement or adjustment to the membership fee. In addition money is not being reinvested in the club or it's equipment which is disappointing.

The gym is frequently full of school children making accessing the gym equipment difficult during the afternoons and evenings.

It was made deliberately difficult to cancel my membership, with an additional two months of fees being taken from my account without consent despite adequate written notice being given. I would be very cautious about joining this Nuffield Health Club.

N

The Club used to be very good but now everything is falling apart and it is becoming a run down place.
First the jacuzzi gone and now the steam room. The sauna room is overcrowded and too cold now.
There is so much Black Mould in shower area (below zero hygiene), most of the showers are not working and water is always cold, the soap container is always empty and the changing room is so dirty and disgusting.
Most of the machines in the gym facility are broken and the wet cleaning wipes are constantly out.
If something is broken it never gets fixed again and when you complain then you are threatened that you will be banned from the facility.
There facility does not offers towels, plastic bags, cleaning blue rolls anymore and it closes too early now and you must get in an hour before closing time as they lock the automatic entrance doors.
Membership fee is not cheap and you do not get the basic service, facility and even the minimum expectation from a health club.
The only reason that most of the people go there is because it has a car park and located in Summertown, other than that there is no other benefits.

John Allen

I finally felt no option but to cancel my membership of Nuffield Health Oxford. It means giving up a large network of tennis partners and friends built over 14 years which was a key part of my social life.

There has been a shocking deterioration in the quality and level of services and in particular the tennis facility is in a terrible state yet increasing fees. Fee structures are opaque with many members receiving heavily discounted special deals.

Indoor tennis courts have been closed two times already in 2024 due to flooding which in turn is due to a failure to properly repair and maintain the roof. The roof has leaked for years and caused damage to nets and carpet including rotting. The carpet is beyond repair, a high accident risk, and should have been replaced years ago. “Enjoy playing on a variety of surfaces, whatever the weather” is no longer true. Advertised “Social Events, Tournaments and Box Leagues” are non-existent.

The gym is frequently full of school children turning it more into a public type of facility than exclusive private members club. Surprising that parents are happy for their children to be sharing a gym with adults the majority of whom won’t have been DBS checked.

Court availability is ever reducing in favour of private coaching time, including local public schools. Some days there are 5 coaches giving paid private lessons leaving only 25% of court time available to members. “School Tennis” is a high user of courts.

Nuffield says “we pride ourselves on the service we provide our customers and we always welcome feedback to make sure that we are providing the best possible experience”

The reality is very different. Neither local management nor Nuffield HQ take any responsibility or accountability for issues or feedback. Most communication is completely ignored. They are totally indifferent to losing long standing members.

On a positive note, staff including those who operate the coffee facilities, reception and cleaning teams and are friendly and professional.

Valerie Carroll

Club is not maintained well, steam room has been out of action for two weeks and apparently will not be repaired for another week. Showers often broken three and four at a time, swimming pool could be cleaner. Expensive membership for the facilities. Towels have not been supplied since covid.

Alexandros Boukas

1. I have reported multiple times that Wi Fi in first floor is completely unusable. This together with no reception means that you are unreachable. The staff in reception, nodded, agreed but nothing is being done.

2. The men's showers either constantly brake or there is no warm water.

I think this venue needs some money spenting in infrastructure, every year it seems to be getting worse.

Omer Casher

Visited this place last Saturday while on a weekend trip to Oxford. Although not my home Nuffield gym the guy at reception couldn’t have made me feel more welcomed. This place seems popular with the outdoor pool and modern gym facilities catering to very friendly locals. Having a large toilet in the gym area is an added bonus for people with mobility issues like me. I wish my gym was more like this one and I look forward to my next visit.